Safer Festival Policy

If at any time you are made to feel unsafe, or if you experience or witness a violation of this Code of Conduct at the Festival, please contact a member of staff, venue security or volunteer. They can be easily identified by their badges and will help or find someone who can.

If you tell us about an incident, your immediate safety will be our first priority. We will listen from a position of belief and keep what you have told us in confidence unless you have agreed otherwise. We will recommend support services and agencies as appropriate.

If a complaint is received when the Festival is taking place, and is clearly found to be in contravention of the Safer Festival Policy by the CEO and Executive Chair, it will result in the subject of the complaint being asked to leave the Festival and return their pass without refund, pending an outcome from a process to be undertaken post-Festival.

If the complaint is received after the conclusion of the Festival, it will move straight into this process.

1. The complainant has the choice for their complaint to be taken forward anonymously or not, but they must provide details to us in order for us to take any action. Complaints can be sent to confidential@thetvfestival.com or relayed verbally to Festival staff on site. Festival staff can be identified by their black lanyards and “Official” on their badges.
2. The subject of the complaint will be contacted directly and individually with an outline of which of the elements of our Safer Festival Policy have been broken and when. If the complainant consents for their details to be shared, this will also be part of the initial communications to the subject of the complaint. If not, the Festival will protect the complainant’s anonymity until advised otherwise.
3. The subject of the complaint will be given ten days to respond to the complaint by offering their account of events in a statement. If they do not respond within this time frame, we reserve the right to uphold the complaint in absence of it being disputed and, depending on the breach and their employment status, contact their employers.
4. The complainant and the subject of the complaint may also provide witnesses to support their statements, and statements will be solicited from them by us.
5. Once all relevant statements have been received they will be reviewed by the Festival’s Safeguarding Working Group made up of members of the Festival’s senior management team and board members. A decision will be reached as to whether the Safer Festival Policy has been broken and if so what consequences there will be for the subject of the complaint regarding access to future Edinburgh TV Festival events or services.

While this policy is designed primarily for the TV Festival itself, it is also applicable to all events we run throughout the year.

We welcome any comments and suggestions that can help us to develop our Safer Festival Policy.